Our main goal at BICAZA is to provide our clients with the best cleaning service at all times, however, the questions is: how do we achieve that?
- First, we make sure to get to know all of our clients and their facilities by providing free in-person estimates. During these estimate walk-through, we tour the facilities and identify areas of concern, extreme traffic, or areas that require additional attention from our crew. These in-person estimates also allow us to talk to the clients directly, understand what they are looking for, what their priorities are and if they have any areas of concerns. We are also able to accurately measure areas, identify floor types, kitchen materials, and others; so we can, in turn, bring the correct supplies with us. Last, these visits allow us to offer a custom-made service to each client, which varies on number of services per week, time of the service, activities to be done weekly, monthly or one-time special services.
- Second, once we start providing a routine cleaning service, one of our team leads will train our staff in detail on the activities to be done on each facility, products, equipment as well as areas of interest expressed by our clients.
- Third, open and continuous communication. Once the service is established and is done routinely, our team leads will perform evaluations of the service either while the service is being done or afterwards, we will fill feedback sheets that cover all details and areas and give a score to each task. We will ask our clients to perform evaluations as well in order to make sure the client is satisfied with our work. However, by establishing a relationship with the client early on, we are always open for feedback, questions, concerns and are always available for our clients by email and by phone.
- Last by not least, if there is a complain of any type, we always try to fix the issue and go the extra-mile to perform extra services or repeat services.
All of our services are guarantee, contact us today for a free estimate! https://bicaza.com/contact/
